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Live 345 FAQ – Complete Answers for You

Have questions about your account, deposits, withdrawals, bonuses, or games at live 345? You'll find all the answers here. Search quickly or browse by category — we make sure you won't have to wait long for help.

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Account & Registration

Visit live345.biz and click the "Register". Fill in your full name (as shown on your MyKad), Malaysian phone number, email address, and create a strong password. Once the form is submitted, verify your phone number using the OTP code sent via SMS within 30 seconds. Once verified, your live 345 account is immediately active and ready to use. The entire process takes less than 2 minutes. Remember — each individual is only allowed one account. Not registered yet? Click here to register for free.

No. Each individual is only permitted to hold one (1) live 345 account. Owning multiple accounts is a violation of live 345 Terms & Conditions and may result in the termination of all associated accounts and the freezing of all balances without notice. If you already have an account but are unable to log in, use the "Forgot Password" function or contact live 345 support via Live Chat.

Log in to your live 345 account and go to Account Settings → Profile. Click the edit icon on the phone number or email field. You will need to verify the change via an OTP code sent to your existing number or email as a security measure. Once verified, the updated information will be reflected within 24 hours. If you no longer have access to your old number or email, please contact live 345 support with proof of identity for further assistance.

The minimum age to register and play at live 345 is 18 years old. This is a strict policy with no exceptions. live 345 enforces this age requirement through a rigorous identity verification (KYC) process. Any account found to belong to an underage individual will be terminated immediately and all balances returned to the legal guardian. Registration also requires confirmation that you are 18 years of age or older.

KYC (Know Your Customer) verification is required before you can make your first withdrawal. To complete KYC: Log in to your live 345 account → Go to Account Verification → Upload a clear, unobstructed photo of your Malaysian MyKad (front and back), ensuring all details are fully legible. KYC approval takes 1–3 business days. You will be notified via SMS or email once verification is complete.

Deposits & Payments

live 345 supports all major digital payment methods in Malaysia:

Digital Wallets: Touch 'n Go eWallet, GrabPay, Boost, ShopeePay
Transfer: DuitNow QR, DuitNow Transfer
Internet Banking (FPX): Maybank2u, CIMB Clicks, RHB Now, Hong Leong Connect, Bank Islam, and most other Malaysian banks

All deposits are processed securely with SSL encryption. There are no deposit fees — the amount you enter is credited to your live 345 account in full.

The minimum deposit at live 345 is RM20 for all payment methods. This allows players on a smaller budget to still enjoy everything live 345 has to offer. There is generally no maximum deposit limit, though limits may vary by payment method — for example, TNG eWallet has its own daily transaction cap. For higher limits, use DuitNow Transfer or FPX internet banking.

Deposit crediting times at live 345 depend on the method used:

TNG eWallet, GrabPay, DuitNow, Boost, ShopeePay: Under 30 seconds
DuitNow Transfer: 1–5 minutes
FPX Internet Banking: 1–10 minutes (depending on your bank's system)

If your deposit has not been credited after 30 minutes, please contact live 345 support via Live Chat with your proof of payment (screenshot) for immediate assistance.

There are several possible reasons why a deposit may not have been credited:

• Transaction is still being processed (please wait 15–30 minutes)
• Temporary disruption on your payment platform
• Incorrect account number or recipient details entered
• Scheduled system maintenance

To resolve this quickly, contact live 345 support via Live Chat and provide: the transaction reference number, amount, payment method used, and a screenshot as proof of payment.

Withdrawal

Withdrawals at live 345 are processed within the following timeframes:

Standard withdrawal (after KYC completion): 15 minutes – 1 hour
First withdrawal (including KYC process): 1–3 business days
Large withdrawal amounts: May require an additional review of 1–24 hours

Withdrawals are processed to the Malaysian bank account, TNG eWallet, GrabPay, or DuitNow that you have registered with your live 345 account. Please ensure the account holder name matches the name on your live 345 account to avoid any delays.

The minimum withdrawal at live 345 is RM50. The maximum daily withdrawal limit depends on your chosen method and account verification level. Members who have completed full KYC verification enjoy higher withdrawal limits compared to unverified accounts. For the latest withdrawal limit details, check the Withdrawal section in your live 345 account or contact our support.

Common reasons why a live 345 withdrawal may be rejected or delayed:

• KYC not completed — complete identity verification first
• Bonus rollover requirement not yet met — check your rollover balance in your account
• Bank account holder name does not match matching the name on your live 345 account
• Incorrect bank account number entered
• Suspected suspicious activity on the account

For the specific reason, contact live 345 support via Live Chat with your withdrawal request ID.

Bonus & Promotions

live 345 offers Welcome Bonus up to RM500 for new members. This bonus matches your first deposit up to 100% — meaning if you deposit RM100, live 345 will credit an additional RM100 as a bonus, giving you RM200 to play with. The maximum eligible deposit is RM500 (receiving a RM500 bonus). This bonus can be used across all casino games, slots, baccarat, blackjack, and Sports Betting at live 345. Rollover requirement: 10x (deposit + bonus).

Rollover (also known as wagering requirement) is the total amount you need to wager before your bonus balance can be withdrawn. How to calculate:

Formula: (Deposit + Bonus) × Rollover Factor = Total Wagering Required

Example: Deposit RM200 + Bonus RM200 = RM400 × 10 = RM4,000 wagering required

Track your rollover progress in the live 345 account under Promotions → Active Bonus. All casino and slots games contribute toward the rollover, though some games may have different contribution rates.

Yes! live 345 offers a range of exciting promotions for existing members:

• Weekly Cashback: Get back a portion of your weekly losses
• Daily/Weekly Reload Bonus: Periodic deposit bonus top-ups
• Sports Betting Promotions: Enhanced odds available for Liga Super Malaysia and EPL matches
• Seasonal Promotions: Special offers during major sporting events such as the World Cup and badminton tournaments
• VIP Programme: Exclusive perks for active members with special rewards

Log in to your live 345 account and check the Promotions for all the latest offers available to your account.

Games & Casino

live 345 offers more than 2,000 games includes:

• Live Casino — Live Baccarat, Live Blackjack, Live Roulette with real Malaysian dealers
• Slot Games — Over 1,000 video slots from Pragmatic Play, Habanero, and other leading providers
• Baccarat — Multiple table variants, including Speed Baccarat and Baccarat Squeeze
• Blackjack — Classic Blackjack, Infinite Blackjack, and other variants
• Casino — Poker, Sic Bo, Dragon Tiger, and other table games

All games can be played directly in your browser with no app download required.

Yes, some slots at live 345 offer a demo mode that can be played without real money — ideal for getting familiar with the mechanics and features before playing for real. However, live casino, live baccarat, live blackjack and sports betting requires real money and is only available to live 345 members who are logged in and have made a deposit. Register for free and make a minimum deposit of RM20 to start playing in full.

Yes, all slot games and electronic table games at live 345 use Random Number Generator (RNG) that are certified and regularly audited by independent third-party verification bodies, ensuring every game round is completely random and cannot be manipulated. For Live Casino games, fairness is guaranteed by real dealers operating in a fully monitored environment. Game providers such as Pragmatic Play and Evolution Gaming hold internationally recognised licences and fairness certifications.

Sports Betting

live 345 offers an extensive range of betting coverage across sports:

Local Malaysian Sports: Liga Super Malaysia, FA Cup, Malaysia Cup, Badminton (All England, Thomas & Uber Cup)
International Football: EPL (English Premier League), La Liga, UEFA Champions League, FIFA World Cup
E-Sports: MLBB, Valorant, CS:GO, Dota 2, and local esports leagues
Other Sports: Tennis, NBA basketball, boxing, MMA, Formula One, cricket

Live betting (in-play) is available for most major matches with real-time odds updates.

Pre-Match Betting: Placed before the match begins. Odds are locked in at the time the bet is placed and will not change even if market odds shift later. Best suited for players who prefer in-depth analysis before the match.

Live Betting (In-Play/Live Betting): Placed while a match is in progress. Odds change in real time based on live developments — for example, odds can shift instantly after a goal is scored in a Liga Super Malaysia match. live 345 offers a wide range of in-play betting markets such as next goal scorer, next set winner, and more. See Live Matches for more details.

Sports betting winnings at live 345 are automatically credited to your account balance once the official match result is confirmed. The crediting timeframe is typically:

• Regular matches: 15–60 minutes after the match ends
• Matches with appeals or VAR review: May take longer awaiting official results
• Match postponed or cancelled: Your stake is typically refunded in full to your account

If winnings are not credited within 2 hours of the match ending, contact live 345 support with your bet number and match details for a review.

Security

Your data security is live 345's top priority. We employ multiple layers of protection:

• 256-bit SSL Encryption — All data transmitted between your device and live 345 servers is fully encrypted
• Two-Factor Authentication (2FA) — Additional protection via SMS OTP
• 24/7 Security Monitoring — Automated threat detection system
• PDPA 2010 Compliance — Your data is protected in accordance with Malaysian law
• Encrypted Password — Passwords are stored in an unreadable hashed format

Please read Privacy Policy us for full details on how your data is used and protected.

Immediate steps to take:

1. Change your password immediately via live 345 account settings
2. Activate 2FA if not yet activated
3. Contact live 345 support via Live Chat to freeze your account temporarily and investigate any suspicious activity
4. Check login history and transaction history in your account
5. Do not share password or OTP code with anyone

Remember: The live 345 team will never ask for your password or OTP code via Live Chat, WhatsApp, or email. Stay alert to phishing scams.

Responsible Gaming

live 345 provides six (6) self-control tools available free of charge to all members:

• Deposit Limit — Set a maximum daily/weekly/monthly deposit amount
• Loss Limit — Set a maximum loss amount within a defined period
• Session Time Limit — Set a time limit for each gaming session
• Game Break — Take a break ranging from 24 hours to 30 days
• Self-Exclusion — Self-exclude for 6 months up to permanently
• Notification Controls — Opt out of promotions and gameplay reminders

For a full guide, visit the Responsible Gaming ours.

Steps to activate self-exclusion on live 345:

1. Log in to your live 345 account
2. Click the profile icon → Account Settings
3. Select Responsible Gaming
4. Click Self-Exclusion
5. Select a duration: 6 months, 1 year, 2 years, or Permanent
6. Confirm your selection

Exclusion takes effect instantly and cannot be reversed before the minimum 6-month period. Any balance in your account remains secure and can be reclaimed. For assistance, contact live 345 support via Live Chat.
Why live 345

Premium Support Awaits You at live 345

More than just answers — we make sure you always get the best experience

24/7 Bahasa Malaysia Customer Support

Our Malay-speaking live 345 support team is available anytime via Live Chat, WhatsApp, and email — no question is too big or too small.

Fast Response Time Under 2 Minutes

The average live 345 Live Chat response time is under 2 minutes. We understand that issues need to be resolved promptly, especially those involving deposits and withdrawals.

Full Service in Bahasa Malaysia

All live 345 communications, support, and important documents are available in Bahasa Malaysia. There's no need to worry about language barriers when dealing with our team.

Comprehensive Knowledge Base

The live 345 help centre contains over 40 FAQs, updated regularly based on real questions from Malaysian players. Find your answers without having to wait for a support response.

Responsible Gambling Support

The live 345 support team is specially trained to assist players who need guidance on responsible gaming. Don't hesitate to reach out — all conversations are confidential and non-judgmental.

Multiple Contact Channels

Reach live 345 through whichever channel suits you best — Live Chat on the platform (fastest response), WhatsApp, or email at support@live345.biz. All channels are monitored 24 hours a day, 7 days a week.

Contact Us

Still Have Questions? We're Here to Help

Choose the most convenient channel for you — we're always here

Live Chat

The fastest way to get help from the live 345 team. Average response time is under 2 minutes, available 24 hours a day.

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Support Email

Send a detailed email to support@live345.biz. We reply to all emails within 1–4 hours on business days.

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live 345 Support Operating Hours: Live Chat and WhatsApp support available 24 hours a day, 7 days a week including Malaysian public holidays. Emails are answered within 1–4 hours during office operating hours.
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For players aged 18+ only  |  Terms & Conditions  |  Responsible Gaming  |  Privacy Policy

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